Amanda Harris
People-Centered
Values-Driven
Outcome-Focused
Visionary UX and product executive with 20+ years of experience leading global teams, driving innovation, and delivering design-led strategies that accelerate business growth. Passionate about transforming complex challenges into scalable, customer-centric solutions through enterprise UX, digital engagement, and a high-performance, design-driven culture.
12/2021 to Current
Sr. Director-Product Design
Leading UX vision, strategy, and design execution in Salesforce's ~$9B Service Cloud business. Includes Digital Service, Engagement & Omni-Channel experiences. Directing a global team to deliver AI-driven service innovations that scale across industries.
10/2019 to 12/2021
Sr. Manager - Head of Experience Design
Executive-facing leader of the sole UX team for the largest railroad in North America, responsible for driving enterprise UX strategy & design transformation.
01/2016 to 10/2019
Sr. Manager-Digital Customer Experience
Owned digital customer experience strategy for a ~$23B enterprise, driving end-to-end UX innovation across customer touchpoints.
02/2013 to 01/2016
Manager-Second Hand Rail Recovery
Drove annual used rail sale and removal portfolio, encompassing seven purchasers and generating $60M-$80M annual revenues. Implemented Salesforce with Communities + SAP to manage sales, inventory & invoicing processes.
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"Amanda is a truly exceptional professional. She is a creative and mature leader, capable of leading a team both from the front and behind. Her leadership style is not only inspirational but is also characterized by a strong sense of character and high integrity.
Amanda stands out as a lateral thinker, always approaching challenges with a unique perspective. Her ability to tinker and explore innovative solutions underscores her effectiveness in problem-solving. Amanda's visionary outlook allows her to identify opportunities that others might overlook. She brings a rare combination of passion, hard work and strategic thinking to her work, making her an invaluable asset to any team or project. Amanda is persistent and resilient in the face of obstacles, and always passionate about achieving results."