An 'Outcome Enthusiast'
Visionary product and design leader with 20+ years combined experience driving value, vision, strategy, operations excellence and process improvement initiatives. Skillfully applies advanced analytical, communications, hypotheses-based research skills and business acumen to identify and act on opportunities. An outcome enthusiast!
12+ years direct experience building and delivering collaborative and connected digital products at scale. 9 years direct people leadership experience.
12/2021 to Current
Sr. Director-Product Design
Lead product design team establishing design vision, build specs, and driving cross- functional execution for engagement, channel, routing, contact center and seamless communication experiences in ~$8BB Service Cloud business.
10/2019 to 12/2021
Sr. Manager - Head of Experience Design
Led Human-centered design practice that imagines and co-creates digital experiences for 40+ product portfolios across 15 corporate departments and field operations in 28 states; owned experience design and technical implementation for company’s high priority Employee Experience initiative.
Director equivalent role.
01/2016 to 10/2019
Sr. Manager-Digital Customer Experience
Created digital customer experience strategy, owned end-to-end quality of customer digital journey; subject matter expert on digital CX product management and owned change management processes.
02/2013 to 01/2016
Manager-Second Hand Rail Recovery
Drove annual used rail sale and removal portfolio, encompassing seven purchasers and generating $60M-$80M annual revenues. Implemented Salesforce with Communities + SAP to manage sales, inventory & invoicing processes.